At SchoolAI, great learning starts with a safe environment. Our built-in monitoring system uses advanced AI logic to analyze student chats and activity in real-time, providing educators with an essential layer of insights, for learning, as well as oversight, for safety.
One important oversight feature is our Critical Alerts monitoring. By flagging concerning behavior immediately, we empower teachers and administrators to maintain a safe, productive digital environment and intervene the moment a student might need support.
How Critical Alerts are Triggered
Critical Alerts are generated when the system detects Space interactions that fall outside of safe or appropriate use.
Currently, alerts are triggered by:
Concerning Chat Messages: Real-time monitoring of student dialogue within any SchoolAI session as they might fall into one of these three categories:
Safety & Well-being: Identification of mentions regarding self-harm or mental health concerns.
Threats of Violence: High-priority detection of explicit threats to ensure immediate visibility.
Sensitive/Inappropriate Content: Detection of profanity, adult content, or highly sensitive topics.
Inappropriate Image Uploads: Monitoring of visual content shared by students.
Where to View Critical Alerts
Critical alerts are surfaced in multiple locations — making it easy for teachers and admins to spot, review, and act on any concern as soon as it's detected.
Mission Control
When an alert is triggered, it is surfaced in multiple locations within Mission Control to ensure it isn't missed:
The Header: Critical Alerts appear at the top of your Mission Control screen for visibility. From here, you can quickly “View” the student message that triggered the alert or
“Dismiss” the notification. (Note: if you dismiss the notification, it will still show up in the alerts panel and student chat view.)The Alerts Panel: Located on the right side of Mission Control, this panel keeps a running log of all active alerts in the session.
Click on an alert to view the student message that triggered the alert.
Review the full chat related to the alert to determine the necessary next steps.
The Student Chat View: You can see the alert directly within the student’s chat history, giving you vital context for the content.
Critical Alert Emails
Each time a critical alert is triggered in a Space, an email notification is automatically sent to the Session owner — the teacher who launched the Space.
Using our Critical Alert Email Routing, districts and schools can designate other adults to receive critical alert emails, ensuring that more than one trusted adult is informed and ready to help when a concern arises. This is especially valuable for situations that may require immediate support or coordination beyond the classroom.
Critical Alert Email Routing
To ensure a robust safety net, organization administrators (SchoolAI User role: Admin) can add additional critical alert email recipients through the Critical Alert Email Routing settings. You can email the student’s teachers, organization administrators, or add custom email addresses.
How to configure org alert routing (organization admins only):
Click on your User menu in the bottom left corner of the app
Click Safety
Choose to route notifications based on the three alert categories:
Safety & Well-being
Threats of Violence
Sensitive/Inappropriate Content
In each category, you can choose for alerts to email:
The student’s teachers (if you have student rostering or LMS integrations)
Organization admins (if you have the role of Admin in your Team Settings)
Custom email addresses
Once you’ve customized your preferences, be sure to click “Save changes”.
Student Sidekick Availability
The Sidekick feature gives students access to an AI-assisted chat— but it’s important that staff be available to monitor alerts. SchoolAI Admins can configure Availability Windows to define the specific hours when student-facing chat is active (for example, 8:00 AM to 4:00 PM).
This ensures Sidekick usage stays within school hours and district policy, and that no alert goes unattended outside of monitored time.
